Support

Stuck, found a bug, or have an idea? Email info@neuroreps.app and we'll get back to you. Include your device and what you were doing when the problem happened. Screenshots help a lot.

Common questions

My purchase isn't showing up on a new iPhone.

The unlock is tied to your Apple ID, not the device. Open NeuroReps, go to Profile, and tap Restore Purchases while signed in to the same Apple ID you bought with. It re-applies at no charge.

How do I move my progress to a new iPhone?

If iCloud is enabled, your progress backs up automatically and appears when you install NeuroReps on the new device signed in to the same Apple ID.

How do I delete my data?

On iPhone: Profile → Reset all progress removes everything, and deleting the app removes it from the device (plus its iCloud backup, via iPhone Settings → iCloud → Manage Storage).

How do refunds work?

App Store purchases are refunded by Apple, not by us. Request one at reportaproblem.apple.com under the same Apple ID.